Write to us
We answer personally, in English or German: support@gym-arc.app. The quickest way is from the app: Me → Help & contact → Report a problem. The email then contains the app and system version, but no data from your account.
Common questions
How do I set the rest per exercise?
During a workout: tap the rest time in the exercise header, or open the exercise menu and choose “Set rest”. There you set the rest after work sets and after warm-up sets. Exercises without their own value use the default under Me → Settings → Training. 0 turns the automatic rest off.
What do W, D and F mean?
Tap the set number to pick the type. W is a warm-up set: it does not count towards volume or records. D is a drop set: right after the previous set with less weight, with no rest before it. F is a set to failure. A second tap on the active type makes the set normal again.
What does “sets waiting” mean?
You can train without a connection. Every set is saved on the device right away and goes out as soon as you are back online. While sets are waiting, the workout shows it. Do not sign out during that time: waiting sets are lost. Under Me → Account you see whether something is stuck and can choose “Save now”.
How do I get my data?
Me → Account → Export data. You get a JSON file with everything GymArc has stored about you and can share or back it up.
How do I delete my account?
Me → Account → Delete account, at the very bottom. You confirm and hold the button until the arc closes. After that all data is gone for good. A running subscription does not end with it: cancel it first in subscription management.
How do I cancel GymArc Pro?
The subscription runs through your Apple Account. In the app under Me → Account → Subscription, or on your iPhone under Settings → your name → Subscriptions → GymArc. Cancel at least 24 hours before the end of the current period, otherwise it renews.
I bought Pro but the app does not show it.
Open GymArc Pro in the app and tap “Restore purchase”. Make sure you are signed in to the App Store with the Apple Account you bought with. If that does not help, write to us.
How do I switch AI features or Apple Health on or off?
Me → Settings → Privacy & consents. Each purpose is its own switch and off by default. Switching it off withdraws your consent, effective immediately.
Does GymArc replace medical advice?
No. The coach, scans and form check are aids and can be wrong. Talk to your doctor before making major changes to your training or diet.
How GymArc handles your data is explained in the privacy policy. Who runs GymArc is stated in the imprint.